Over time, energy suppliers may change the configuration, firmware or even the entire meter as they maintain the equipment in the properly. Some of these actions can cause data to stop being collected. We also stop collecting data if you stop accessing your data for a period of time.
If data stops for more than 1 week, please repeat your signup with n3rgy (the consent process) or with the n3rgy business customer you originally signed up with. This will cause our system to refresh all meter meta data and attempt to restart collecting data again.
If this continues not to work, it is likely your supplier is not maintaining the meter to the required specifications and therefore you will need to contact your supplier.
You can use our free BETA service at https://homebrew.n3rgy.com/ to check some of the software and configuration status of your meter which may indicate some of the problems that can occur.
If no data is available after another week, please contact support@n3rgy.com and we can diagnose the issue further.
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